Confidentiality & Privacy Policy
The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.
Exceptions include:
Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately.
If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim. If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.
If clinical notes or information of any kind is subpoenaed by a judge/court.
Good Faith Estimate
You have the right to receive a Good Faith Estimate of the expected cost of therapy services if you are not using insurance, as part of the No Surprises Act.
This estimate helps you understand what to expect financially before beginning services. Because therapy is individualized, actual costs may vary based on your needs and goals.
You are welcome to request this information at any time or ask any questions along the way.
The Texas Attorney General’s Office receives consumer complaints to help identify unfair or deceptive business practices, mediate disputes when appropriate, and enforce state consumer protection laws.
If you have concerns about your experience with Lindsay Durham, MA, LMFT, I encourage you to reach out directly to me, at lindsay@durhamlmft.com. I value growth, learning, and honest feedback, and welcome the opportunity to discuss and address concerns whenever possible. Many issues can be clarified or resolved through open conversation before a client chooses to pursue a formal complaint.
If concerns remain after open discussion, you may contact the Texas Office of the Attorney General’s Consumer Protection Division to file a complaint.
Complaints can be submitted online by completing the Consumer Complaint Form available on the Attorney General’s website. You will be asked to provide basic information about your concern, including the business or provider involved, a description of the issue, and any relevant documentation.
For more information or to file a complaint, visit:
https://www.texasattorneygeneral.gov/consumer-protection
You may also contact the Office of the Attorney General’s Consumer Protection Hotline at 1-800-621-0508 for assistance.